1. Introduction
At Hollywood18, we want you to be satisfied with your purchase. If you are not completely happy with your order, please review our return and refund policy below.
2. Returns Eligibility
To be eligible for a return, your item must meet the following conditions:
- The item must be unused, in its original packaging, and in the same condition as received.
- Returns must be requested within 5 working days of receiving the product.
- Certain items such as perishable goods, personal care products, or custom-made items may not be eligible for return.
- We use partiality and will convey reasoning for not giving a refund if this is the case.
3. Return Process
To initiate a return, please follow these steps:
- Contact our customer support team at Hollywood18@customerservices@gmail.com with your order number and reason for return.
- We will notify you of the outcome of our decision and explain our reasoning if the decision is no.
- We will provide you with return instructions, including the return shipping address.
- Pack the item securely and ship it back using a trackable shipping service.
- Once we receive the item, we will inspect it and notify you of the approval or rejection of your return.
4. Refunds
If your return is approved, your refund will be processed as follows:
Refunds will be issued to the original payment method within 5 working days.
Shipping fees are non-refundable unless the return is due to an error on our part.
If your refund is delayed, please check with your bank or payment provider before contacting us.
5. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item, contact us at Hollywood18customerservices@gmail.com
6. Non-Returnable Items
Certain products cannot be returned, including:
Gift cards
Sale or clearance items
Perishable goods
Customized or personalized items
7. Return Shipping Costs
Customers are responsible for return shipping costs unless the item is faulty or incorrect.
If a return label is provided, the cost of return shipping may be deducted from your refund.
8. Contact Us
For any questions about our Returns & Refund Policy, please contact us at: Hollywood18customerservices@gmail.com
